Nature and Process of Communication :
Effective Communication Skills :
• 7 Cs of effective communication
• Oral communication Skills
• Listening Skills
• Presentation Skills
Non-Verbal Communication :
• Definition, characteristics
• Classification of non-verbal communication : Body language( kinesics), proxemics, Space language, Para language
Development of Soft Skills
Presentation as an Effective Communication Tool
Use of Celebrities & Use of Media in Communication
Special Communication Tips
Negotiation Skills :
• Introduction, Definition, Need
• The Nature of Negotiation
• Factors Affecting Negotiation.
• Stages of the Negotiation Process
1. Dr. Bhiwandiwalla: Research Module on Event Communication, National Institute of Event Management.
2. Chaturvedi P.D. & Chaturvedi Mukesh : Business communication; Pearson Education
1. Rajendra Pal, J. S. Korlahalli, Essentials of Business Communication, S.Chand, New Delhi
2. Asha Kaul, Business Communication, Prentice Hall, New Delhi
3. Ronald E. Dulek and John S. Fielder, Principles of Business Communication, Macmillan Publishing Company, London.
4. M. J. Mathew, Business Communication, RBSA Publishers, Jaipur