• Meaning & Definition,
• Nature & Process ,
• Models (Keith Davis, Lesikar)
• Barriers to communication
Effective Communication Skills :
• 7 Cs of effective communication
• Oral communication Skills
• Listening Skills
• Presentation Skills
Non-Verbal Communication :
• Definition, characteristics
• Classification of non-verbal communication : Body language( kinesics), proxemics, Space language, Para language
Emotional Intelligence
Interpersonal Skills
Team Spirit
Business Etiquettes
Leadership Skills
Presentation as an Effective Communication Tool
Introduction
Process of preparing a presentation
Some deadly sins of Visual Presentation
Use of Celebrities & Use of Media in Communication
Endorsements, testimonials, placements, dramatizations, representatives and identification
Various media in communication- their features, advantages and disadvantages
Special Communication Tips
Ways computer can help to improve written documents, presentation and web pages
Tips for letter report, memo report, manuscript report, converting raw data, writing conclusions, writing recommendations and writing progress reports.
• Introduction, Definition, Need
• The Nature of Negotiation
• Factors Affecting Negotiation.
• Stages of the Negotiation Process
1. Dr. Bhiwandiwalla: Research Module on Event Communication, National Institute of Event Management.
2. Chaturvedi P.D. & Chaturvedi Mukesh : Business communication; Pearson Education
1. Rajendra Pal, J. S. Korlahalli, Essentials of Business Communication, S.Chand, New Delhi
2. Asha Kaul, Business Communication, Prentice Hall, New Delhi
3. Ronald E. Dulek and John S. Fielder, Principles of Business Communication, Macmillan Publishing Company, London.
4. M. J. Mathew, Business Communication, RBSA Publishers, Jaipur