Communication and Soft Skill Development

Paper Code: 
RTM 232
18.00
Unit I: 

Nature and Process of Communication :

  •     Meaning & Definition,·  
  •      Nature & Process ,
  •     Models (Keith Davis, Lesikar)
  •     Barriers to communication
     
18.00
Unit II: 

Effective Communication Skills :

  • 7 Cs of effective communication
  • Oral communication Skills
  • Listening Skills
  •  Presentation Skills

Non-Verbal Communication  :

  • Definition, characteristics
  • Classification of non-verbal communication : Body language( kinesics), Space language( proxemics), Para language.
     
18.00
Unit III: 

Development of Soft Skills

  •  
  •     Emotional Intelligence
  •     Interpersonal Skills
  •     Team Spirit
  •     Business Etiquettes
  •     Leadership Skills
18.00
Unit IV: 

Practice in Business Communication:

  • Public Speaking,
  • Interview Skills
  • Resume Writing,
  • Group discussion.
18.00
Unit V: 

Negotiation Skills :

  • Introduction, Definition, Need
  • The Nature of Negotiation
  • Factors Affecting Negotiation.
  • Stages of  the Negotiation Process

Customer Relations Skills

  • Customer Focus
  • Understanding Customers needs
  • Customer service and service orientation
Essential Readings: 

Chaturvedi P.D. & Chaturvedi Mukesh  : Business communication; Pearson Education

References: 
  1. Rajendra Pal, J. S. Korlahalli, Essentials of Business Communication, S.Chand, New Delhi
  2. Asha Kaul, Business Communication, Prentice Hall, New Delhi
  3. Ronald E. Dulek and John S. Fielder, Principles of Business Communication, Macmillan Publishing Company, London.
  4. M. J. Mathew, Business Communication, RBSA Publishers, Jaipur
     
Academic Year: 
2018-2019
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